FAQs

We use a variety of high-quality materials, including crystal, glass, metal, wood and acrylic. Each material is chosen according to the specific needs of the project and the preferences of our customers.

Yes, all our awards can be fully customized. You can choose materials, colors, shapes and add specific engravings or prints to reflect the identity of your company or event.

Manufacturing and delivery times depend on the complexity of the project and the size of the order. In general, we require a lead time of 4 to 6 weeks for standard projects. For rush orders, please contact us to discuss available options.

Manufacturing and delivery times depend on the complexity of the project and the size of the order. In general, we require a lead time of 4 to 6 weeks for standard projects. For rush orders, please contact us to discuss available options.

Yes, we can provide samples so you can see and feel our products before placing a large order. Please contact us to discuss this option.

The minimum order quantity depends on the product and the level of personalization required. Please check specific details on the product page or contact us for more information.

We accept returns of non-personalized products within 14 days of receipt. Personalized products cannot be returned unless there is a manufacturing defect. Please contact us for any claims.

If you receive a damaged or defective product, please contact us immediately with photos of the problem. We will offer you an appropriate solution, such as a replacement or refund.

To obtain a personalized quote, please use our quote request form on the website in the Contact page or contact us by email or telephone with the details of your request.

Yes, we offer engraving services on products supplied by our customers. Please contact us to discuss details and obtain a quote.

We use a variety of high-quality materials, including gold, silver, bronze, crystal, acrylic and wood. The specific materials used are indicated in each product description.